Currency information:

• Default currency is in US dollars.
• Current US:Canada exchange is approx. $1.00USD=$1.00CAD (updated January 1, 2008). Where you see USD in our cart, we charge the EXACT SAME amount in Canadian dollars.
  

Methods of Payment

• PayPal: PayPal is like an online bank that is owned & operated by eBay. You can choose to pay using your credit card, debit card, bank account, or PayPal balance. PayPal allows you to make secure purchases without revealing your credit card number or financial information to A Mother's Touch. Paypal accepts credit cards without signing up for an account. YOU DO NOT HAVE TO HAVE A PAY PAL ACCOUNT! When at check out, select Pay Pal as your form of payment. Proceed as normal, at the end of the paying process, you will be asked if you want to save your information or return to merchant. If you do not wish to sign up for a free Pay Pal account, simply press "return to merchant"!! It is safe and secure! I have been personally using PayPal since 2001 with no incident as a method payment online and as a business since 2003.

• Internet/Interac Money Transfer: Available only to Canadian customers at this time. If you do online banking with BMO, Royal, CIBC, TD or ScotiaBank, you will find the option when you login to your online banking to do an Interac or Internet transfer. Please send the amount owing to jennie@amotherstouch.biz. If asked for a security question, please use your invoice number. We do ask that you only use this method for orders over $30 if possible.

• Credit Cards: We accept Visa and Mastercard payments via secure payment processing. Unlike PayPal, at this time, all credit card direct orders will be processed in Canadian dollars. If you are using a US$ credit card, your local credit card processor will convert this into US dollars using the current exchange rate at the time of processing. We do our best to show our US pricing at the current bank rates but there is the possibility of a small % difference. If you are concerned, we do ask that you use PayPal to process your credit card in US dollars.

Shipping alternatives and their costs

International orders will be charge exact shipping and we will contact you with the costs once your order has been placed.

Shipping costs:

Local customers can pick up their purchases at our Barrhaven showroom during our posted business hours. You will be offered the option of Local Pickup when you checkout.

** Remote areas of Northern Canada & Labrador have a surcharge applied as per the Canada Post rate tables.

We use Canada Post as our default shipping method. Orders are shipped Monday, Wednesday and Friday. Orders received after noon EST will be shipped the next business shipping day (ie. an order received at 3pm Monday will not be shipped until Wednesday). Please note that occasionally we cannot make it to the post office but we do our best to get parcels out in as timely a fashion as possible.

We will contact you if there are delays/back orders - if items are back ordered and an item is expected within 5 business days, we will wait and ship your order as "complete". Should an item be expected in more than 5 business days, we will notify you of this fact and we will ship in stock items right away and send any back ordered items at our cost (regular parcel) as soon as they arrive unless the item description notes that the item is a special order - in this case, the entire order will be held within the time frame specified.

USA: (We use Canada Post/USPS):

USA Air Mail: 4 to 7 Business Days (Estimate): There are no published delivery standards for Air Parcel service; however, there is a service expectation of 4-7 business days to most U.S.A. destinations plus 1-2 days processing time. No tracking # is available for this service. Due to the fact that the package must clear US Customs the service expectation is an estimate only. This is our regular shipping method to the US unless you request otherwise. If we are going to NY State within 5 business days of your order being received, we will hold your parcel and ship it USPS Priority as this will be much faster for you in the long run.

In the case we ship USPS Priority, free delivery confirmation is included on every order. If the delivery confirmation shows the package delivered then I consider it delivered and transaction complete. If you would like to insure your package please just let me know and I can add it on for a fee of $1.50 a separate invoice will be sent for that. 

Canada: (we use Canada Post):

Canada Regular Mail: 2 to 7 Business Days: Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centres plus 1-2 days processing time. (We are in Ottawa so Ontario & Quebec is Regional ... Manitoba west and New Brunswick east are considered National). Includes $100 CAD insurance and tracking information which will be sent to you by Canada Post when your parcel is processed. Should you like to purchase additional insurance for your goods, please do not forget to add this to your shopping cart.

FedEx: A Mother's Touch is now also using FedEx at our discretion. In many instances, larger shipments are actually less expensive using FedEx and to the West Coast, your parcel will arrive up to 2 days faster. If you would prefer us to ship FedEx, please email us in advance for a quotation (we find that FedEx is comparable and within 10% of the cost charged by Canada Post)

International:

International Economy: 2 to 4 weeks (Estimate): There are no published delivery standards for Surface Parcel service; however there is a service expectation of 2-4 weeks to most international destinations plus 1-2 days processing time. ($11.00+ USD / 6.5+ Euros approx.) ** Due to a large number of lost/missing parcels, we will no longer ship using this method **

International Air: 8-14 Business Days (Estimate): There are no published delivery standards for International Air Parcel service; however, there is a service expectation of 6-10 business days to most international destinations plus 1-2 days processing time. ($15+ USD approx.) This is our default method for shipping internationally.

Additional Surcharges: You are responsible for all shipping charges plus a restocking fee on ordered items when deliveries cannot be made for the following reasons:

• Your shipment is is returned because you provided an incorrect address, failed to collect your parcel from the carrier, or you refuse a shipment.  You will be charged for postage in both directions + a 25% restocking fee + a return fee of $10 for processing your return shipment.  THe difference from what you originally paid will be available as a store credit.

Returns/Exchanges

Our number one priority is making you happy. We will accept a return or exchange (minus shipping charges) on all items within 21 days as long as the item is unwashed and unused. A 10% restocking fee will apply minus shipping costs. Please notify us BEFORE you return an item so that we know to expect it.

If you are not satisfied with a used or washed item you can return it within 30 days for your money back minus shipping costs and a 40% restocking fee. This offer is void if the item was washed in bleach or if fabric softener was used. There are no returns after 30 days. Please note if your order qualified for free shipping, our shipping costs will be deducted from the amount refunded to you. The following products cannot be returned once used or opened for hygienic purposes: cloth diapers, Klean Kanteen products, baby bottles & sippies, pacifiers, LilyPadz and DivaCup.

Return shipping costs will be incurred by the customer - please do not send by courier or your parcel will be refused. If you are returning an item from outside of Canada, please mark on the customs form that this is a product return. If this is not done, costs incurred will be deducted from your credit.

Canadian Customers will receive a refund either by cheque or credit card and International customers (including the US) will receive their refund by PayPal once the product has been received in good order. We do recommend insurance on product returns.

Any items where the order qualified for free shipping, original shipping charges will be deducted from the refund.